Question 1

Is it necessary to have an account to shop on Read n Read Website?

Accepted Answer

Yes, it's necessary to log into your Read n Read account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.You'll have access to a personalised shopping experience including recommendations and quicker check-out.

Question 2

What are the different modes of payment available ?

Accepted Answer

You can use any one of the following payment methods:
 
Paypal
Debit Card
Credit Card
Cash on Delivery
Wallets

Question 3

Why do I see a 'delivery charge'?

Accepted Answer

It usually costs more to ship some items. So, sometimes we add a delivery charge. The delivery charge is waived off if you shop with us for a certain amount.

Question 4

How can I check my order status?

Accepted Answer

You can check the status of your order by clicking "Track Order"

Question 5

How can I cancel my order?

Accepted Answer

Currently we are not having direct cancel for the users. 
 
To cancel the order just reply to the order confirmed email to cancel the order or call us with order id to cancel the order.

Question 6

How to use a Promo code?

Accepted Answer

To use a promo code
 
Choose your item and proceed to payment
 
Enter the code on the 'Review Order' page on the website or the 'Payment' page on our app
 
Discount will be applied immediately

Question 7

How to raise query/complaint?

Accepted Answer

It's really simple, follow these steps

Step 1- Go to 'My orders'
Step 2 - Open the relevant suborder
Step 3-  Click on 'Need Help' Or 'Report problem with order'.
Step 4 - Select your issue from the dropdown & submit it
 
And our team will get back to you through Email or SMS or call

Question 8

How can I return/replace an item?

Accepted Answer

Click on "Return/Replace" and select the reason to initiate return or replacement of your item. Our courier partner will pick it up from your place. Do keep the product tags and packaging intact.
 
You can return/replace an item within 7 days of delivery. ''Click here''(javascript:void(0)) to read our Shipping & Returns Policy

Question 9

When can I expect refund for my returned item?

Accepted Answer

Once we receive the original item, we will do quality check within 5 days and initiate refund.
 
For prepaid orders, it will be initiated immediately to card/bank account. Your bank will take a maximum of 7 to 10 business days to credit this amount.
 
For cash on delivery orders, it will be credited to your bank account through a NEFT transfer within 4 hours.

We will also keep you updated on email and SMS.

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